Frequently Asked Questions
What are the licence requirements for Hire 2 U’s vehicle hire?
All drivers are required to be over the age of 20 and hold a full New Zealand drivers licence for more than one year.
Trucks with in the 2-3 tonne payload range can be driven on a class one licence so long as the gross vehicle weight does not exceed 6000kg. Anything larger and outside these criteria would require a class two (heavy traffic) licence.
Is there a bond when booking a truck?
Yes we require a full payment where required. This includes a daily rate and estimated kilometres.
Is there an extra charge for additional drivers on the contract?
No there is no additional charge for extra drivers as we prefer you to have the option to share driving if you need, All drivers must be on the contact to be able to drive our trucks for legal and insurance purposes.
What is the cost of Collision Damage Reduction Insurance and is it recommended?
The cost of this is $35 per day and we do recommend it as it reduces the excess to $1500 instead of $5000.
Does the truck hire include diesel?
No, all trucks are full of diesel as they leave our Stratford depot and must be full at this level when returned. We physically check this as we do with Speedo and Hubo readings.
What type of mechanical breakdown assistance is provided?
Rigs’n Things Ltd provides and/or arranges this service if required but it is the customers responsibility for changing tyres etc
Can we take our rental truck on the interisland ferry?
Some of our trucks are fitted with ferry tie downs and these ones can be taken on the inter island ferry. Please be sure to advise us of this when getting a quote.
What is Hire 2 U’s cancellation policy?
Our daily rate booking deposit is non refundable but if kilometers have been
previously charged upon booking. The booking deposit can be transferred to another booking within 6 months but this does not apply during peak times and is subject to vehicle availability.
What happens if we need to shorten our rental hire?
You can ring us if you wish to return your vehicle before 6 pm but no refund will be issued as a minimum one day hire is required, all finishing at 6 pm.
What is the procedure for extending the rental period?
This is subject to availability and authorisation is required so please contact us on the cell phone number listed.
How long have Hire 2 U been in the rental truck business?
Does Hire 2 U have vehicle tracking systems fitted in their vehicles?
Yes, most of our trucks are fitted with NAVMAN or similar technology which tracks and logs all details including Kilometres travelled, speed driven and route taken during hire.
Does Hire 2 U offer GPS navigation units?
Yes, we have one GPS unit available for use but a $50 bond is required to borrow this. Your bond will be refunded if the unit is returned in the same condition.
Does the rental truck insurance cover the contents on the truck while moving?
No. Your own insurance is required for your contents. We highly recommend that you check your policy or arrange this cover.
If your question is not answered here please contact us